Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store!

Ordering By Phone

Call us at (804) 289-8491. Our friendly staff will assist you in placing your order over the phone.

Ordering By Fax

Fax your order to us at (804) 289-8044 and we will process your order by the next business day.

Shipping Policies

UR Spider Shop is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be processed by the next business day.

Exchanges and Returns

We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may exchange or return items purchased within 30 business days from the day you received your order and receive a full refund. This does not apply to new and used textbooks. All items must be returned in the original condition.

Returns made without a receipt can only be exchanged for other merchandise.  Also, if your personal charge card was not used to make the initial purchase, the merchandise can only be exchanged. If you need to make an exchange, include a $5 check or money order made out to UR Bookstore and your return address.

For all exchanges and returns, include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc.) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until UR Spider Shop has refunded your money.

Ship your Exchange or Return to the following address:

UR Bookstore
28 Westhampton Way
Tyler Haynes Commons
University of Richmond, VA 23173

(804) 289-8491 (Phone)
(804) 289-8044 (FAX)
bookstore@richmond.edu

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to UR Spider Shop. Please insure and track your package. Returns to UR Spider Shop will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@richmond.edu. You can also contact our customer service department at: (804) 289-8491 / FAX (804) 289-8044.