804.289.8491 Store Hours / Contact Us
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SpiderShop FAQ 


 

What is the Return Policy?

 

 

For Text Books: Every semester has a cutoff date for Returns on text books. Regardless when the text book has been purchased, it cannot be returned after the cutoff Date. Feel free to call or email the SpiderShop for the cutoff Date. New text books MUST be returned in like new condition (No writing, damage, ect).

For Clothing and Gift:

                        In Store purchases; all in store returns require a receipt. The items must be in like new condition; ex clothing cannot be returned after being washed, they must have a tag still attached. Returns made without a receipt can only be exchanged for other merchandise.

                        Online purchases; for all exchanges and returns by mail, include the packing slip or receipt (receipt can be reprinted on the order history page) with your return and a $5 check or money order made out to The SpiderShop and your return address.

For all exchanges and returns, include the packing slip or receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc.) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it.

Ship your Exchange or Return to the following address:

SpiderShop
270 Richmond Way
Tyler Haynes Commons
University of Richmond, VA 23173
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Shipping and Handling, how much is it?

 

 

For prices please click Shipping Details



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Can I ship items from the SpiderShop Store?

 

 

Yes you can! Please click here!  Shipping Details

 

 

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I've ordered/received the wrong item

 

 

We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may exchange or return items purchased within 30 business days from the day you received your order and receive a full refund. All items must be returned in the original condition. Please see the return/exchange policy for instructions.

 

If you ordered one item but received another, please email or call the SpiderShop directly so that we may ship you a return label to correct the mistake.

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I can't find a size I need.

 

 

If you don’t see a size you need, feel free to call or email the SpiderShop. We will double check our stock and let you know if we have the size or when it will be restocked in the store.

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Where are you Located?

 

 

SpiderShop
270 Richmond Way
Tyler Haynes Commons
University of Richmond, VA 23173

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Can I bring a Service animal/pet into the SpiderShop?

 

 

Well-behaved Service animals and pets are always allowed in the store so long as the owner is fully aware of the animal at all times. If your pet is seen causing a mess or damaging product, they will be asked to be removed from the store.

Puppies one year and younger MUST be on leashes. If your puppy is not leashed, please either hold them in your arms or do not bring them into the store.

 

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Fax. What is it and can the SpiderShop do it?

 

 

Fax is an image of a document made by electronic scanning and transmitted as data by telecommunication links and yes we do that too! Please make sure the document is on a clean sheet of white paper, we fax 8 x 11 inches only.

First document is always $2, every document after the first is an additional $1.

 

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How Can I Place My Order?

 

 

Phone

To place an order over the phone, please call 804-289-8491. We will have a staff member answer your call to create a Phone Order. Please, for the best results, have the online catalogue up and your choices of merchandise you would like to order. If you would like recommendations we are happy to let you know of our best sellers and latest trends. Please have your card ready and a valid email so we may send your receipt for the order. Please do not place phone orders while Driving!

 

            Online

Our website is a great place to put in orders when you are unable to step inside the store. Whatever we have in store we place on our online website for your convenience. If you do not see an item you want, feel free to call and we will verify our stock. For ordering Online, you will need to have an account with the bookstore. To sign up for your account please select the Sign In button located next to the Search bar. After selecting the link, you are able to create an account or sign in if you have already made your account

 

 

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